Customer complaints and service policy in electronic commerce
نویسندگان
چکیده
منابع مشابه
Modeling the customer in electronic commerce.
This paper reviews interface design of web pages for e-commerce. Different tasks in e-commerce are contrasted. A systems model is used to illustrate the information flow between three subsystems in e-commerce: store environment, customer, and web technology. A customer makes several decisions: to enter the store, to navigate, to purchase, to pay, and to keep the merchandize. This artificial env...
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The positive relationship between trust and purchase-related variables (such as willingness to buy) has been widely reported in literature. By implication, it is sometimes suggested that violation of trust will lead to negative consequences. However, there is a dearth of empirical support for the consequences of trust violation. In the current study, we examine a research model that proposes th...
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ژورنال
عنوان ژورنال: South African Journal of Business Management
سال: 2013
ISSN: 2078-5976,2078-5585
DOI: 10.4102/sajbm.v44i3.158